Frequently Asked Questions
- Do I need an appointment?
An appointment is highly recommended if you want to choose fabric and/or you need a price from an upholstery expert.
- What is your lead time?
This changes weekly however we tend to run a lead time of 3-5 weeks once your fabric has been received.
- Do you have fabrics samples that I can test at home?
Yes, all you need to do is leave a credit card number with us, we do not run it through and just hold onto the number until you return
our books or fabric sample. We shred the number once you return the fabric.
- Is my furniture worth re-upholstering?
In most cases it will be. If it has a good solid wood frame, is sturdy, has lasted 10 years or more and is comfortable. Then
re-upholstery is a good choice.
- Does it matter if old fabric is not removed prior to re-upholstering a piece of furniture?
Yes, it does. Covering over old fabric causes the new fabric to slide, thereby sacrificing a crisp look and
causing the new fabric to wear-out much more quickly. In addition, soiling from the old fabric can seep
through padding and appear on the new fabric. Furthermore, the unsanitary aspect of covering over the
old fabric speaks for itself!
- What is Railroaded?
A Conventional upholstery fabric has the pattern going up the roll. In other words, it runs on the length of the fabric,
not the width. Railroaded fabric has the pattern running on the width, that is sideways up the roll.
- How do I get a quote for labor only?
The best first step is to email a picture and a description of the work you want done. We can quote labor
easily and quickly via email. Email us at firstname.lastname@example.org and attach your photo. If you could send in
dimensions, that would be great too.
- Can I get foam or down inserts without doing full upholstery work?
Yes, and we have many material and density options to choose from.
- May I drop off my furniture anytime?
Yes, you do not need an appointment for this, however drop off hours are 9am-5pm M-F and 9am-4am on Saturday.
Please call (650)-594-0662 in advance if you have heavy pieces and would like help loading or unloading.
- Do you have a parking lot?
- Where are you located?
We have a new location as of 7/1/14; 755 Old County Road, San Carlos CA 94070, btw Holly & Brittan Av.
- My piece is small and not difficult to reupholster so why does it take many weeks to complete the work?
We totally get your question and try to get you the through the system as quickly as possible. Once your furniture and fabric are at our
workshop your order goes into a queue. Pieces are worked on in order of receipt.
- Do you offer pick-up and delivery services?
Yes. Locally, at no extra charge.